/Privacy, Terms & Conditions
Privacy, Terms & Conditions2018-01-08T14:05:52+00:00

 

The www.OtherOptics.com e-commerce website (the “Website”) is a website retailing eyewear and related accessories of the “OTHEROPTICS” brand (the “Product”), being the property of “OtherOptics” with address Vlietwijk 117, 2271ET, Voorburg, The Netherlands.

The user wishing to purchase a OTHEROPTICS product is referred to herein as “the Client”.

Any order of a product offered on the Website implies prior consultation and express acceptance by the Client of the General Conditions as set out in clause 2.

Validation of the purchase order includes an electronic signature having, between the parties, the same value as a manual signature and serving as proof of completeness of the order, as well as of the requirement for the payment of monies owed pursuant to that order.

The contract of sale may be drafted in Dutch, English, French or Turkish at the Client’s discretion.

CLAUSE 1 – FIELD OF APPLICATION

These General Conditions define the rights and obligations of the Parties arising from the online sale of products offered on the Websites belonging to the OtherOptics BV (The Netherlands) company. OtherOptics provides all services from The Netherlands and the contract is presumed to have been executed in The Netherlands, with shipping to the countries mentioned in the delivery section of the webshop.

These General Conditions apply to all sales of products through the website and prevail over any other conditions originating from OtherOptics or the Client. Exceptions to these Conditions are subject to the explicit prior agreement, in writing, of OtherOptics.

CLAUSE 2 – LEGAL CAPACITY AND ACCEPTANCE

Any person wishing to buy a OtherOptics product must have the capacity to act. Any person declared incapable may not purchase products on the OTHEROPTICS website and cannot thus be considered a Client, and must conduct his or her purchases through his or her legal representative.

Clicking a button or checking a box next to the words “I accept the General Conditions of sale” will constitute explicit acceptance of these General Conditions of Sale by the Client.

The Client will be offered the ability to save and print these General Conditions.

CLAUSE 3 – PRODUCTS

The products offered by OtherOptics are the products present on the Website upon placement of the order by the Client, within stock limits.

OtherOptics is committed to taking every possible measure to deliver all orders.

Notwithstanding this, OtherOptics cannot be held responsible for the unavailability of a product, or damage that could result from such unavailability. If one or more products in an order are unavailable, OtherOptics will inform the Client by e-mail or by letter that his or her order has been wholly or partially cancelled or divided.

Where such unavailability is detected and communicated to the Client after the Client has already paid for his or her Products, OtherOptics will immediately request that the Client’s bank reimburse the sums paid. The Customer will be notified of this by e-mail. The speed at which reimbursement is effected depends on the method of payment used by the Client in making his or her purchase. If the purchase is made by credit card, the refund will appear on the first monthly statement following the purchase, depending on the credit card. If the customer believes that the refund has taken too long, it is recommended that the Client consult his or her bank.

In any event, OtherOptics will effect the refund within 14 days.

All products offered for sale on the Websites are described in good faith and as accurately as possible. Photos appearing on the website are, however, devoid of any contractual value. OtherOptics accepts no responsibility for any errors appearing in descriptions or images of Products, including (inter alia) slight differences of color in these images.

CLAUSE 4 – PRICING AND INVOICING

Prices are the prices quoted on the Website upon placement of the order by the Client. Prices may be subject to various regulations, including VAT in particular. Prices applicable to the Client are those which appear on the Website directed at the country from which the Client places his or her order. The Client must place his or her order from the country in which he or she is habitually resident. It is not possible to place an order in one country for delivery in another.

The prices quoted during the purchasing process are expressed in euros and are inclusive of VAT and administrative costs, unless explicitly stated otherwise.

Unless shipping is offered free of charge, Product prices do not include shipping costs. These costs will be charged to the Client separately, who will pay these costs in addition to the purchase price. If a discount has been granted to the Client, it will be deducted from the price separately.

OtherOptics reserves the right to modify sales prices and shipping costs at any time. However, Products purchased as well as costs will still apply at the prices quoted in the email confirming the order, which are the prices applicable at the time of purchase, provided that the products are available.

OtherOptics informs Clients that, in the event that a price is quoted in error such that the price is patently erroneous, for whatsoever cause (computer, manual or technical error), the order will be cancelled, even after validation by OtherOptics. OtherOptics will inform the Client of this as soon as possible.

The Client accepts that OtherOptics will submit its invoice in electronic form. If the Client nonetheless wishes to obtain an invoice in paper format, this will be provided upon request by email.

Products remain the property of OtherOptics until they are fully paid for by the Client, i.e. until full payment of the purchase price and all costs.

CLAUSE 5 – PAYMENT METHODS

Purchases may only be paid for online, by iDEAL, Visa, MasterCard, Paypal or any other form of payment proposed in the website’s webshop. The Client’s bank account will be debited after confirmation of the purchase and the payment is considered effected only once the Client’s bank has given its consent to OtherOptics. If the latter refuses the payment, the order will be automatically be refused.

It is assumed that the Client is able to make payments online by means of the methods of payment mentioned above and/or on the website, and that the bank account linked to the opted payment mode contains funds sufficient to cover all the costs generated by the transaction. Where these conditions are not met, OtherOptics may refuse the order.

OtherOptics collaborates with 3rd parties for the processing of online payments. Those 3rd parties will always be one of the European market leaders in secure online payments. The security system used by the 3rd party provider is always among the most reliable and best protected in the world. OtherOptics has no access to the confidential payment data of its customers and does not retain such data.

OtherOptics reserves the right to refuse any order from a customer with whom a dispute is underway or with whom a dispute has occurred previously. OtherOptics may also refuse an order in the event of the Client’s non-payment or partial payment of a previous order.

CLAUSE 6 – PRODUCT ORDERS

Notwithstanding any evidence that the customer may have, it is explicitly agreed that only data stored in the computer systems of OtherOptics, or its hosting partner, or its Internet payment partner, shall constitute evidence of communication, of the contents of the order, and of all the transactions that have taken place between the Parties.

To place an order, the Client navigates to the menu of his or her choice, selects the colour and the dioptre he or she wishes to receive, and clicks on “Add to Basket”. The selected item will thus be added to the “Shopping Basket”.

The basket displays the number of products it contains. The Client may correct his or her order while it remains in the basket. If the Client wishes to confirm his or her order, the Client must select a method of delivery and payment. The total amount to be paid is clearly displayed throughout the payment process. The order becomes final and cannot be changed once the payment process is complete.

If the Client has any sort of discount code, he or she must enter it in the space provided for this purpose in order to benefit from it.

Fields marked with an asterisk (*) are mandatory. Unless otherwise specified by the Client, the billing address will automatically be considered to be the same as the delivery address.

If the client has already placed an order on the Website, he or she possesses a client account. In such an event

The Client will, in any event, receive a first email including confirmation of the order after having placed the order. The Client will then receive a second email upon shipment of the order.

All contractual information relating to the order will be communicated to the Client in the language that the Client chose when signing in to confirm his or her order.

CLAUSE 7 – DELIVERIES

Upon confirmation of the order, the Client is offered a choice of delivery to various addresses (home, workplace or other).

If the customer opts for delivery to a specific address, OtherOptics will do everything in its power to ensure that the order is sent to said address in the days following the confirmation of the order. The postal worker or deliverer will visit this address on working days between 08:00 and 18:00, and will place the envelope in the post box or present the parcel to the recipient or any other person present at this address. If the addressee is absent, a notice will be left in the post box at the stated address, directing the addressee to seek a new delivery time, either at the same address or at another address.

If the Client does not set a new delivery time within 3 weeks of confirmation of the order, or if the Client is not home at the new time of delivery, the order will automatically be sent back to OtherOptics, who will then make contact with the Client in order to schedule delivery of the order. Additional fees may be payable by the Client in this case.

Products ordered are delivered to the delivery address supplied by the Client during the order process and according to the conditions prescribed therein.

Orders can only be delivered to all addresses situated outside of the United States of America where OtherOptics does not sell its products.

OtherOptics reserves the right to divide orders into one or several deliveries, according to the availability of Products. You will be notified of each delivery by e-mail. Each delivery will be accompanied by an order form on which, inter alia, details of the merchandise delivered will appear.

In the event that a delivery is mislaid in the course of delivery, and if the conditions of this clause have been observed, OtherOptics will, at its own cost, ship the Product once more, if it is still available; or reimburse the cost of the order (including delivery costs). The transfer of risk of loss and/or damage to the customer occurs upon delivery.

ARTICLE 8 – RIGHT OF WITHDRAWAL AND CONDITIONS OF RETURN

Unless stated otherwise on the Website, the Client may inform OtherOptics, within 14 calendar days from the date following the date of receipt of the Product, of his or her intention to invoke his or her right of retraction without paying damages or having to provide a motivation for his or her choice.

If a client wishes to inform OtherOptics of the Client’s intention to terminate his or her purchase contract, the Client must communicate this within 14 calendar days from the date following that on which the Product was received.

If the Product has already been delivered to the Client, the Client may exercise his or her right of withdrawal by e-mail at contact@otheroptics.com  or by registered post by writing to the following address: “OtherOptics BV”, Vlietwijk 117, 2271ET, Voorburg,  The Netherlands. This possibility is available once the order has been delivered to the Client.

The right of withdrawal for delivered Products is only applicable if the product is also effectively returned within 7 calendar days after the Client has informed OtherOptics of his or her intention to terminate his or her purchase. The Product subject to notice of withdrawal must be returned in an unused condition, in its original packaging. The Client must attach to his or her envelope or parcel a return voucher printed and filled in with reference to the return form available in the Customer Area under the “My Orders” menu. No returns can be accepted without the aforementioned and duly completed return voucher.

Any return will be refused if the sender thereof cannot be identified. Upon expiry of the said period of 7 calendar days, OtherOptics will no longer be able to accept the return, which will be returned to the sender.

Returns will be delivered by post. Returns must be sent to the following address, which is also indicated on the return form:

“OtherOptics BV”

Vlietwijk 117,

2271ET, Voorburg

The Netherlands

The costs and risks associated with returns are payable by the Client.

OtherOptics will offer the Client either the replacement of one or more Product(s), payable by OtherOptics, or reimbursement of the Product(s).

Reimbursement of the purchase will take place within 14 calendar days from the time and date at which the returned product is received by OtherOptics, on condition that all the conditions described heretofore have been strictly observed. The sum reimbursed may in no case exceed the sum actually paid by the Client.

This reimbursement will take place subject to the following conditions:

If the Client has paid for his or her order by means of a credit card, credit for items returned will be paid to the credit card account used by the Client, after examination of said items and the deduction of sums due, or vouchers or discounts employed in paying for the order. Reimbursement of the Client will be made according to the terms agreed with the card-issuing bank. If the Client has paid for his or her order by another payment method, reimbursement will be made by bank transfer to the bank account indicated on the return voucher.

CLAUSE 9 – LEGAL WARRANTY

OtherOptics guarantees that the Products offered for sale are free of visible or invisible defects preventing the use of the product or rendering it dangerous.

The Client possesses rights preserving this warranty on the basis of national legislation.

The Client possesses a warranty for defects of conformity existing upon delivery of the Product and occurring within a period of two years from the delivery in question. The period of two years will be suspended for the period required for the repair or replacement of the merchandise, or in the event of negotiations between OtherOptics and the Client in view of an amicable settlement.

If the Client wishes to invoke this warranty, the Client must make contact with Customer Services immediately. In all cases, the Client must inform OtherOptics of the non-compliance of the products in writing and via Customer Services within a maximum period of two months from the date on which the non-compliance was discovered.

OtherOptics must be informed by means of the contact form appearing in the ‘Contact’ section, and by following the instructions which appear on screen. Customer Services, who can also be reached by means of email to contact@otheroptics.com are thereby automatically notified.

The warranty does not apply to Products that have been deliberately damaged, or damaged due to Client negligence. Similarly, it does not apply where the deterioration is due to wear and tear, shipping or improper use.

Clients may address all questions relating to the warranty to Customer Services.

CLAUSE 10 – INTELLECTUAL PROPERTY RIGHTS

All elements (hereinafter the “Elements”), such as inter alia the texts, the database containing all data published on the website, the layout and the graphic design of web pages, the sales catalogue, the photographs, images, videos and music featured on the Website are protected worldwide by copyright, database rights, trademark rights, patent rights and other forms of intellectual property rights. They therefore remain the exclusive property of OtherOptics. Any form of copying, publication, counterfeiting or other form of use of any kind whatsoever is thus prohibited without the prior written consent of OtherOptics. This consent must be obtained in writing, unless OtherOptics itself has provided the opportunity to share certain Elements via social networks. In such cases, consent is limited to these specific Elements and to specific social networks for which OtherOptics has provided the possibility of sharing. Any breach of this clause will be prosecuted.

CLAUSE 11 – LIABILITY

OtherOptics will not be held liable for direct or indirect damage (interruption of operation, loss of profits, loss of opportunities, etc.) due to the use or unavailability of the Website. Nor will OtherOptics be held liable for any damage caused to the Client’s systems owing to the Client’s visit to the Website, or, inter alia, the presence of Trojan horses originating from outside sources or computer viruses.

OtherOptics cannot be held liable for any errors in the photographs or texts used to describe Products on the Website.

OtherOptics cannot be held liable for any inability to deliver orders due to depletion of the stock or to any reason beyond its control, including cases of force majeure, or inter alia other disruptions or discontinuations of delivery or postal services, or flood or fire, or inconveniences or damages inherent in the use of the network.

In all cases in which the liability of OtherOptics is or may be invoked, such liability will be limited to the sum actually paid by the Client for the order in question.

CLAUSE 12 – DISPUTES AND APPLICABLE LAW

Only courts of the judicial district of Amsterdam will be competent to resolve any dispute arising between parties to the contract.

The contract concluded between the parties is subject to Dutch law.

CLAUSE 13 – CONTACT AND DISPUTE SETTLEMENT

If the Client has a query relating to his or her purchase, the Client may contact OtherOptics by means of email or contact form available in the ‘Contact’ section of the Website. OtherOptics undertakes to provide a response to the Client within a maximum of 5 working days.

CLAUSE 14 – AMENDMENT OF GENERAL CONDITIONS OF SALE AND NULLITY

OtherOptics may, at any time, modify these General Conditions, including inter alia for reasons of conformity with legal requirements. Modifications communicated by means of the Website will have effect on all offers made or orders placed afterwards.

OtherOptics reserves the right to modify the concept and content of its Website at any time. Clients are entirely at liberty to deactivate their accounts following a modification of the General Conditions, or of the layout or content of the Website, by means of the “My Account” menu appearing on the Websites under the sub-menu: “My personal data”.

If one or more of the clauses of these General Conditions were to be declared void or unenforceable by a court decision, this decision would not affect the validity and the applicability of other clauses and paragraphs of these General Conditions, as well as of the contract between the parties.

CLAUSE 15 PRIVACY POLICY

Privacy protection and processing of personal data.

The Client will find more information about the OtherOptics privacy policy here.

Last update: 4 January 2018

1. GENERAL RULES

OtherOptics BV headquartered at Vlietwijk 117, 2271ET, Voorburg, The Netherlands, registered at the Dutch KVK is responsible for the processing of your personal data on the site accessible at the address www.OTHEROPTICS.com.

2. PERSONAL DATA COLLECTED

2.1. THE DATA PROVIDED BY YOU

In the application: your email.

During the order process: your name and address.

2.2. DATA COLLECTED AUTOMATICALLY

We may place cookies on your computer, tablet or smartphone. These cookies help us to remember your preferences when using our Website. For more information, we refer you to our cookies policy (see below). Some data may be collected without being stored by means of cookies. This data is solely accessible by email address. It concerns: 1) the TCP/IP 2 address 2) the type and version of your browser 3) the last web page visited.

2.3. PERSONAL DATA PROVIDED BY OUR COMMERCIAL PARTNERS

In this case, commercial partners of OtherOptics guarantee that they have obtained authorization to share personal data.

3. DATA USE POLICY

3.1. GENERAL AIMS

We collect your personal data for the following purposes:

  • Processing your order and managing our customer files;
  • Collecting anonymous statistics on our visitors;
  • Direct marketing;
  • Managing technical aspects of the website;
  • Collecting statistics or conducting investigations into the quantity of visits on different parts of the Website, once the anonymity of the data has been confirmed.

3.2. DIRECT MARKETING AND COMMUNICATION WITH THIRD PARTIES

Your personal data are strictly confidential and cannot under any circumstances be communicated to third parties or used for direct marketing purposes other those of OtherOptics (unless we have received express prior permission (“opt-in”) from you during registration.) This permission may be withdrawn at any time without justification or cost by sending an email to contact@otheroptics.com

3.3. SERIOUS VIOLATIONS

We may share user data with the competent (law enforcement and legal) authorities upon request, in the event of serious violations of the law).

4. DATA RETENTION PERIOD

All personal data is retained for the entirety of the period required to achieve the objectives described above.

5. RIGHT TO ACCESS AND RECTIFY DATA

You have the right, at any time and without cost, to consult, rectify or modify your personal data by sending us an email at contact@otheroptics.com or a letter to “OtherOptics BV” Vlietwijk 117, 2271ET, Voorburg,  The Netherlands. Always attach a copy of your identity card in order for us to verify your identity.

You are entirely free to refrain from sharing your personal data with us. You should, however, be aware that certain services may be refused you if you do not share this data. We also draw your attention to the fact that you are fully and solely responsible for the accuracy of the data that you share with us.

6. RIGHT OF OBJECTION

You can exercise your right to object in matters concerning your personal data, if you believe that serious and legitimate grounds exist, by sending an email to us at contact@otheroptics.com. However, you cannot object to the processing of your personal data if this is necessary for the monitoring and processing of your order.

7. SECURITY AND PRIVACY

We have developed security rules suited to our technical and organizational needs with the aim of avoiding the destruction, loss, falsification, modification, unauthorized access, erroneous transmission to third parties, or any other unauthorized processing of personal data that has been collected.

We cannot in any event be held responsible for any damage, whether direct or indirect, resulting from faulty or non-legitimate manipulation of personal data by third parties.

We caution that links to the Website may contain hypertext links and other referrals to other sites that we neither manage nor monitor, and to which these Privacy Protection Rules do not apply. We are neither responsible for the content of these Websites nor for the offers, products and services appearing on them. We therefore recommend that you read the privacy protection rules carefully for each site that you visit, as such rules may differ from these Privacy Protection Rules.

8. COOKIES

8.1. OUR USE OF COOKIES

Our Web site uses cookies and similar technologies to discern your preferences (or the preferences of other users) for using our website. This assists in offering you an improved experience when you visit our Website, and allows us to optimize the latter.

Cookies and similar technologies do not, however, allow us to systematically collect data that may identify you. They only help us to improve the operation of our website, to understand what your interests are, and to assess the relevance of the content of our website.

Due to recent changes in legislation, all websites operating in certain parts of the European Union must obtain your consent for the use or retention of cookies or other similar technologies on your computers or mobile devices. This cookie policy aims to give you the clearest and most complete information possible on the cookies that we use and their purposes. We also invite you to read our Privacy Policy (see here below) in order to take note of the rules pertaining to privacy that apply to our Website.

For more information on our cookies policy, do not hesitate to contact us at contact@otheroptics.com

8.2. WHAT IS A COOKIE?

A “cookie” is a small file composed of letters and numerals stored in your browser or on the hard drive of your computer. This allows us to remember your preferences for using our website.

Unless you have chosen not to accept cookies in your browser settings, our system will automatically place cookies on your system during your visit to our site.

8.3. TYPES OF COOKIES

Cookies can be subdivided into categories according to their origin, their function and their life expectancy

First-party cookies carry the name of the site domain that you have visited (e.g. cookies placed by www.OTHEROPTICS.com, if you use first-party cookies).

Third-party cookies carry the name of a domain other than the one that you have visited. If you visit a website and a third party places a cookie on your computer via that website, it is a third-party cookie (e.g. cookies placed by Google, Twitter and Facebook).

Functional cookies ensure the proper functioning of the website (e.g. login, traffic log or language preference cookies). Functional cookies are first-party cookies.

Non-functional cookies are stored on your system by the website for statistical, social, targeting or commercial purposes. Cookies stored for statistical purposes enable identification of the pages of the website that have been visited, or the location of the computer, etc. Cookies stored for social purposes enable users to share the content of the website visited on social networks. Targeting cookies enable the creation of user profiles incorporating browsing behavior, which in turn enables advertising adapted to the user’s interests. Commercial cookies record the type and frequency of advertising shown to the user. Non-functional cookies may be first- or third-party cookies.

Permanent cookies: these remain present on your hard drive for a long period of time determined by the cookie, or until erased by you. They are activated every time you visit the website that placed them on your system (e.g. cookies placed by Twitter or Facebook). Permanent cookies are generally non-functional.

Session cookies: these enable simplification of the user’s operations and link them one to each other during a browsing session. A navigation session commences when the user opens the browser window and is terminated when the user closes this window. Session cookies are temporary. As soon as you close your browser, all session cookies are deleted. Session cookies are generally functional.

8.4. YOUR CONSENT

By visiting our site, you agree to the use of cookies. Accepting certain cookies is essential for an optimal visit to our site. You can block cookies by activating the browser setting that allows cookie storage. However, if you use your browser settings to block these cookies, you will probably not be able to access (certain parts of) our Website. Read the Cookies Policy carefully for more information. If you wish to modify your permissions at any time, you must delete cookies using your browser settings.

8.5. MODIFY YOUR BROWSER SETTINGS

We would like to draw your attention to the fact that your browser settings allow you to modify your cookie acceptance settings. These settings can generally be accessed via your browser’s ‘Options’ or ‘Preferences’ menu. For a better understanding of these settings, we invite you to consult the following links or refer to your browser’s ‘Help’ tab:

8.6. MORE INFORMATION ABOUT COOKIES

The website http://www.allaboutcookies.org/ provides more details on how cookies work.

The Internet Advertising Bureau (IAB) representing digital marketers has published useful information and advice on behavioral advertising and privacy at http://www.youronlinechoices.eu/

8.7. WHICH COOKIES DOES OtherOptics USE?

  NOM DOMAINE BUT DUREE
FUNCTIONAL www.OTHEROPTICS.com language & destination 300 jours
FUNCTIONAL www.OTHEROPTICS.com user country / pays de utilisateur 1 jour
FUNCTIONAL www.OTHEROPTICS.com login & registration 1 heure
NON-FUNCTIONAL utma www.OTHEROPTICS.com Google analytics suivi de cookies 2 ans
NON-FUNCTIONAL utmb www.OTHEROPTICS.com Google analytics suivi de cookies 30 minutes
NON-FUNCTIONAL utmc www.OTHEROPTICS.com Google analytics suivi de cookies session
NON-FUNCTIONAL utmz www.OTHEROPTICS.com Google analytics suivi de cookies 6 mois
*FOR COOKIES USED BY THIRD PARTIES (E.G. GOOGLE ANALYTICS), WE INVITE YOU TO CONSULT THE STATEMENTS THAT THESE PARTIES HAVE PLACED ON THEIR RESPECTIVE WEBSITES (SEE LINKS ABOVE). WARNING: WE CANNOT EXERT ANY INFLUENCE ON THE CONTENT OF THESE DECLARATIONS, NOR ON THE CONTENT OF COOKIES FROM THESE THIRD PARTIES.

9. APPLICABLE LAW AND COMPETENT JURISDICTION

These Privacy Protection Rules are governed, interpreted and enforced in accordance with Dutch law, which is the only legislation applicable in the event of a dispute. The Courts of the judicial district of Amsterdam have exclusive competence over any dispute that may arise from the interpretation or enforcement of these Privacy Protection Rules.

10. ACCEPTANCE

Use of the Website constitutes agreement with all of the clauses of these Privacy Protection Rules, and with the collection of personal data by OtherOptics in order to process said data in accordance with these Privacy Protection Rules.